Frequently Asked Questions

​WHERE AM I ABLE TO PURCHASE TICKETS FROM?
Tickets for available nights are able to be purchased from here.

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WHAT AGES ARE WELCOME AT THE EVENT?

0+ All ages are welcome, there is something for everyone to enjoy!

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IS THIS A WHEELCHAIR FRIENDLY EVENT?

This event is wheelchair friendly! Some areas may be difficult for prams or wheelchairs to access, these will be signposted with alternative routes available.

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WHAT DO THE TICKETS INCLUDE?

• Entry into the Illuminate Light & Sound Show Event

• Free interactions

• Viewing of light and sound experience

• Access to a variety of food vendors

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ARE THERE ANY STROBE LIGHTS?

Yes.  All attendees should be cautious of looking directly into our bigger lights, touching and/or moving them. If you are unsure, please feel free to ask our friendly staff!

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WHAT IF IT RAINS?

Based on the advice from our friends at Canterbury Weather Updates, we will make a final rain call at 12pm on the day of the event and communicate this to all ticket holders via Facebook, Instagram and Email.

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If we postpone the event in the above circumstances, we may transfer your ticket to the event to an alternative day, which is subject to event capacity and availability. In these circumstances, your event ticket will be able to be used on this alternative date, and you will not be entitled to a refund (unless otherwise required by law).

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If existing nights are at capacity, we will try add additional night(s) to ensure everyone can experience the event! (Note: these additional nights may be on a weekend or weeknight, depending on venue requirements). The event organiser shall not be held liable for any consequential loss, inconvenience, or travel expenses as a result of postponement or cancellation.

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If you cannot attend the event on the alternative day, we will grant you a refund upon your request (minus the transaction fees associated with the booking). Refund requests due to postponement must be submitted via email at least 12 hours prior to the start time of the postponement date.

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CAN I BRING MY OWN FOOD?

Yes you can! However we we will have food available on site for all dietary requirements with a range of food trucks, so no need to bring your own!

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DOES MY TICKET ALLOW ME TO COME ON ANY OF
THE DAYS?

The date that is shown on your ticket is the only day it will be valid for. Please do not come on a different day, as you will be turned away.

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CAN I BRING MY OWN DRINK?

Yes you can, water and milk is fine. Other drinks will be available to purchase at the event itself from the awesome food vendors.

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Please note, that drinking alcoholic beverages not purchased from a bar that has obtained a special license for the event is prohibited. If this is found to be the case, then you will be escorted off of the premise.

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I'VE SELECTED THE WRONG DATE, CAN I CHANGE THIS?

Transfer Policy: Unfortunately we can’t directly change tickets. However if you repurchase your desired tickets, we can then refund your original purchase (minus transaction fees associated with the booking).

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Once you have purchased your desired tickets send us an email with the original order confirmation number as well as the new order number. We will process this as quickly as possible.

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Transfer Procedure: To request a ticket refund once you have repurchased your desired tickets as above, please contact our customer service team via info@illuminateshow.co.nz.
 

Refund requests for transfers must be submitted via email at least 12 hours prior to the start time of the event date you are requesting a refund for. Please note, refunds will only be issued where the preferred night tickets have been purchased prior to the original ticket event starting.

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Booking fees & transaction surcharges are non-refundable. No refund or transfer requests will be considered after the date of your ticket.

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CAN I GET A REFUND IF I CAN'T GO ANYMORE?

We do not issue direct refunds if you are no longer able to attend. If you are unable to go to the night you have selected you must follow the transfer procedure.

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Booking fees & transaction surcharges are non-refundable. No refund or transfer requests will be considered after the date of your ticket.

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IS THERE PARKING AVAILABLE?

Car parking for all of our Illuminate events (Nelson, Christchurch and Timaru) is limited to the streets around the venue. We strongly advise you don't park in any reserved zones will cause your car to be towed/fined.

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Public transport is the best option to attend our event.

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As always, we ask you to remain vigilant while travelling to Illuminate - look out for cars, cyclists and pedestrians at all times.