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FAQs - Frequently Asked Questions

Frequently Asked Questions

WHAT AGES ARE WELCOME AT THE EVENT?

0+ All ages are welcome, there is something for everyone to enjoy!

IS THIS A WHEELCHAIR FRIENDLY EVENT?

This event is wheelchair friendly, unfortunately the parking is limited but please make the most of our drop off and wheelchair friendly parks. Everybody is welcome at this event, please be aware of the strobe lights.

ACCESSIBILITY TIMARU - While we make every effort for 100% accessibility, the location of the event means some areas of the gardens are not fully accessible for wheelchairs or prams, however these will be signposted with other pathways available.

WHAT DO THE TICKETS INCLUDE?

Your ticket will include:

  • Entry into the Illuminate Light & Sound Show Event

  • Free interactions

  • Viewing of light and sound experience

WHAT IF IT RAINS?

Based on the advice from Canterbury Weather updates, we will make a final rain call at 12pm on the day of the event and communicate this to all ticket holders via Facebook, Instagram and email. In the event of rain, all ticket holders will be moved to a postponement night. If existing nights are at capacity, we will try add additional night (s) to ensure everyone can experience the event!

WILL THERE BE PLACES TO TAKE PHOTOS
WITH ATTRACTIONS?

Yes!

WHAT WILL HAPPEN IF WE CHANGE COVID LEVELS?

As an events company, we are always on the lookout for any level changes and understand that the traffic light system does have to change sometimes. If there is an announcement around this required, we will make sure to keep you updated on our Facebook event page, so make sure to RSVP to keep up-to-date.

CAN I BRING MY OWN FOOD?

We will have food available on site for all dietary requirements, so no need to bring your own!

DOES MY TICKET ALLOW ME TO COME ON ANY OF
THE DAYS?

No it doesn’t. Please make sure to purchase your ticket for the day that you would like to come.

CAN I BRING MY OWN DRINK?

Yes you can, water and milk is fine. Other drinks will be available to purchase at the event itself from the awesome food vendors.

I'VE SELECTED THE WRONG DATE AND TIME.
WHAT CAN I DO?

Ticket selection is final, please try to on sell your ticket or gift it to a friend.

CAN I GET A REFUND IF I CAN'T GO ANYMORE?

Ticket selection is final, any refund requests are at the discretion of the Illuminate organisers and will only be considered up to 12pm on the day of the event. 

CAN I CHANGE DATES?

If you can no longer attend due to COVID and would like to transfer dates, please contact us at info@illuminateshow.co.nz prior to the event. Transfer fee may apply, and transfer is at the discretion of Illuminate organisers and subject to capacity.

WILL THERE BE TOILETS AVAILABLE?

Absolutely.

IS MY TIME IN THE EVENT LIMITED?

No! Enjoy 5:45pm-9:30pm on site!

IS THERE PARKING AVAILABLE?

There will be some parking available. Carpooling and transport in are recommended.

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